Orders shipped on prepaid basis. Prepayment can be done by credit card, check or bank
wire transfer. In some cases US accounts can be provided with credit terms of Net 30
days from the date of invoice. Credit accounts with 30 days past due will not receive
new shipments until account is current.
Prices based on FOB Baltimore, MD USA. Prices are subject to change.
All shipments are made by UPS Ground unless instructions are given to use a specific
carrier for significant size shipments.
All requests for return shall be addressed to Baltimore office. After "Return
Authorization" is granted and number is received, it should be placed on the outside
of the package being returned. Only the shoes authorized to be returned can be returned.
Shoes sent in the returned package, which were not authorized will not be credited to
a customer's account. Returns without authorization will be refused and sent back to
a customer. Return of worn shoes or shoes without manufacturing defects will not be
accepted and credits will not be issued to a customer's account. Closeout shoes can
not be returned. Winter boots with fur lining can only be returned within 7 days.
Proofs of delivery can be provided to a customer at any time by request.
Shortage and damage claims must be reported within 7 days of receipt in order to be
Refused shipments will be charged $3.00 per pair restocking fee. Freight charges on
refused shipments are customer's responsibility.