Orders shipped on prepaid basis. Prepayment can be done by credit card, check, or bank
wire transfer. In some cases, US accounts can be provided with credit terms of Net 30
days from the date of invoice. Credit accounts with 30 days past due will not receive
new shipments until the account is current.
Prices based on FOB Baltimore, MD USA. Prices are subject to change.
All shipments are made by UPS Ground unless instructions are given to use a specific
carrier for significant size shipments.
All requests for return shall be addressed to Baltimore office. After "Return Authorization"
is granted and a number is received, it should be placed on the outside of the package
being returned. Only the shoes authorized to be returned can be returned. Shoes sent
in the returned package that were not authorized will not be credited to a customer's account.
Returns without authorization will be refused and sent back to the customer. Return of worn
shoes or shoes without manufacturing defects will not be accepted and credits will not be issued
to the customer's account. Closeout shoes cannot be returned. Winter boots with fur lining can
only be returned within 7 days.
Proofs of delivery can be provided to a customer at any time by request.
Shortage and damage claims must be reported within 7 days of receipt in order to be
Refused shipments will be charged $3.00 per pair restocking fee. Freight charges on refused
shipments are the customer's responsibility.