Terms & Conditions

1. Terms

Orders shipped on prepaid basis. Prepayment can be done by credit card, check, or bank wire transfer. In some cases, US accounts can be provided with credit terms of Net 30 days from the date of invoice. Credit accounts with 30 days past due will not receive new shipments until the account is current.

2. Prices

Prices based on FOB Baltimore, MD USA. Prices are subject to change.

3. Shipping

All shipments are made by UPS Ground unless instructions are given to use a specific carrier for significant size shipments.

4. Return Authorizations

All requests for return shall be addressed to Baltimore office. After "Return Authorization" is granted and a number is received, it should be placed on the outside of the package being returned. Only the shoes authorized to be returned can be returned. Shoes sent in the returned package that were not authorized will not be credited to a customer's account. Returns without authorization will be refused and sent back to the customer. Return of worn shoes or shoes without manufacturing defects will not be accepted and credits will not be issued to the customer's account. Closeout shoes cannot be returned. Winter boots with fur lining can only be returned within 7 days.

5. Proof of delivery

Proofs of delivery can be provided to a customer at any time by request.

6. Shortage and damage claims

Shortage and damage claims must be reported within 7 days of receipt in order to be properly investigated.

7. Refused shipments

Refused shipments will be charged $3.00 per pair restocking fee. Freight charges on refused shipments are the customer's responsibility.

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