Pilgrim Shoes - Worlds’s Finest Diabetic Footwear

Privacy policy

We respect your right to privacy. Whether you are a current customer or if you are just visiting this site, we assure you that we do not collect personal information about you unless you provide it to us. The information that we collect from you is strictly used for business purposes. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted or required by law.

We implement a variety of security measures to maintain the safety of you personal information.

Terms Of Use

• Terms

  Orders shipped on prepaid basis. Prepayment can be done by credit card, check or bank wire transfer. In some cases US accounts can be provided with credit terms of Net 30 days from the date of invoice. Credit accounts with 30 days past due will not receive new shipments until account is current.

• Prices

  Prices based on FOB Baltimore, MD USA. Prices are subject to change.

• Shipping

  All shipments are made by UPS Ground unless instructions are given to use a specific carrier for significant size shipments.

• Return Authorizations

  All requests for return shall be addressed to Baltimore office. After "Return Authorization" is granted and number is received, it should be placed on the outside of the package being returned. Only the shoes authorized to be returned can be returned. Shoes sent in the returned package, which were not authorized will not be credited to a customer's account. Returns without authorization will be refused and sent back to a customer. Return of worn shoes or shoes without manufacturing defects will not be accepted and credits will not be issued to a customer's account. Closeout shoes can not be returned. Winter boots with fur lining can only be returned within 7 days.

• Proof of delivery

  Proofs of delivery can be provided to a customer at any time by request.

• Shortage and damage claims

  Shortage and damage claims must be reported within 7 days of receipt in order to be properly investigated.

• Refused shipments

  Refused shipments will be charged $ 3.00 per pair restocking fee. Freight charges on refused shipments are customer's responsibility.